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On-Site Support User Support - Bloomberg Financial Solutions
Location
New York
Business Area
Sales and Client Service
Ref #
10040272

Description & Requirements

Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And, to ensure the best experience for our 20,000+ employees across 176 offices globally, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are.

The Bloomberg Financial Solutions department of 5,000+ employees is at the forefront of ensuring success for our customers and employees alike. Our team comprises several key pillars: sales, service, operations, culture and brand. As a department, we are united by a common goal: We create meaningful relationships with clients by understanding their needs and delivering exceptional end-to-end support from sales and implementation, through their ongoing relationship with Bloomberg.

Our Team

Are you a skilled IT professional ready to take on a challenging and rewarding role? As a Support Specialist with the Bloomberg On-Site Support (BOS) team in New York, you will play a crucial part in ensuring the smooth operation of our technology infrastructure. Your expertise will be instrumental in supporting Bloomberg clients across the New York Area, with responsibilities ranging from desktop support to complex network troubleshooting, NODE site support and IDF equipment management.


The Role:

Join our dynamic Bloomberg On-Site Support (BOS) team in New York City. As a Support Specialist, you will be based in our headquarter office in NYC, providing onsite support to Bloomberg clients.

We’ll trust you to have the following skills:

  • 3+ Years of relevant experience
  • Onsite Support: Deliver exemplary on-site assistance for the installation and servicing of critical servers, routers, appliances, computers, and IDF equipment. This includes rack and stack of routers, switches, and patching.
  • Order Management and Implementation: Support order management and implementation processes, working closely with clients and the Sales Department.
  • Thrive in a fast paced team, whilst demonstrating adaptability in a constantly evolving environment.
  • Customer Service Focus: Provide exceptional customer service during client interactions, managing tasks such as account management, license activation, and software support.
  • Technical Expertise: Utilize Linux-based platforms proficiently to console into routers for service or new installations. Additionally, troubleshoot issues within both Windows and Mac environments, covering software, hardware, and networking issues.
  • Basic understanding of networking principles including LAN, WAN, TCP/IP, DNS, BGP, and subnetting.
  • Vendor Management: Collaborate with vendors and consultants in the Western Region to ensure efficient service delivery.
  • Documentation: Maintain meticulous documentation of all tasks and updates using our proprietary ticketing system.
  • Multitasking: Effectively multitask in a fast-paced environment with a keen eye for detail.

We'd love to see:

  • Desktop Support: Strong ability to troubleshoot and resolve issues across both Mac and PC environments.
  • Mobile Support: Proficient in managing and troubleshooting mobile devices, including Android and iOS platforms.
  • Audio-Visual (AV) Support: Experience in setting up and supporting AV equipment for meetings and presentations.
  • Network & IDF Equipment: Skilled in supporting and maintaining network infrastructure, including routers, switches, service, and patching, as well as IDF equipment.
  • Order Management: Capable of managing order processes, from implementation to client delivery, ensuring timely and accurate fulfillment.

What's it Like To Work Here?

We work hard. We are ambitious and set ourselves tough business goals. We are a meritocracy where everyone has a voice - not a job title. Working with people you trust, respect, and can collaborate with is more important than titles or position. Things move fast, and we want people who will enjoy working in this environment and feed off the energy. But it isn’t all about work. Giving back is one of our core values, and there are many ways to get involved in philanthropic initiatives from helping local school kids with their reading to helping clean up local parks and waterways.



Apply if you think we're a good match. We'll get in touch to let you know that the next steps are.
Salary Range = 70000 - 95000 USD Annually + Benefits + Bonus

The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.


We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation, [Exempt roles only], paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns.
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