Client Services Lead
Location
London
Business Area
News and Media
Ref #
10053009
Description & Requirements
Bloomberg LP has built a significant Media business spanning television, digital, magazine, radio and live event platforms across the globe. In the midst of a historic time in the Media industry, Bloomberg Media is growing its global footprint and reach through new innovations from Originals to New Economy.
We work hard, and we work fast - while keeping up the quality and accuracy we're known for. It's what keeps us inventing and reinventing, all the time. "Our culture is wide open, just like our spaces." We bring out the best in each other. And through our countless volunteer projects, we help bring out the best in the communities around us, too. You can do amazing work here. Work you couldn't do anywhere else. It's up to you to make it happen.
We are seeking an experienced, strategic, and customer-obsessed Client Services Lead to join our Client Services organization in the European region, based in London. This is a senior individual contributor role designed for a proven operator who thrives in complexity, owns the most sophisticated partnerships, and elevates both client outcomes and internal standards. The successful candidate will display a genuine curiosity, positive can-do attitude, ability to effectively and productively collaborate, strength in communication, takes accountability, and lead with a growth mindset.
This role sits at the intersection of executional excellence, strategic advisory, and team mentorship. You will independently lead Bloomberg Media’s most complex, custom, and integrated partnerships while acting as a trusted advisor to senior clients and internal stakeholders. You will also serve as an escalation point and mentor for Client Services team members, and as a driver of initiatives that improve how we work, collaborate, and deliver globally.
You'll be viewed by clients as an extension of their team — deeply fluent in their business, industry, and objectives — and by colleagues as a calm, credible leader who brings clarity, rigor, and solutions when frameworks are ambiguous or break down.
The Role at a Glance
Own and deliver Bloomberg Media’s most complex, custom, cross-platform partnerships with a high degree of strategic autonomy and operational excellence. Reporting to the Regional Team Leader, this role acts as a senior advisor to clients and internal stakeholders, a mentor and escalation point for Client Services members, and a leader of strategic initiatives that enhance Client Services effectiveness, culture, and focus on commercial partnership renewal and growth.
We'll trust you to:
- Own and lead multiple highly complex, custom, and integrated media partnerships from kick-off through delivery, optimization, and renewal
- Serve as the primary strategic advisor to senior clients throughout the partnership lifecycle. Support upsell and renewal opportunities through strong delivery and client trust
- Develop deep understanding of client businesses, industries, audiences, and success metrics. Contribute advanced thinking to QBRs, Vertical Intelligence Briefings, training, templates, and documentation
- Analyze campaign performance data and business context to deliver actionable insights, optimization recommendations, and future-facing opportunities
- Build and sustain trusted senior-level client relationships that drive retention, growth, and long-term value whilst elevating internal alignment across Sales, Marketing, Creative, Media, Analytics, Traffic, Social, and Operations to ensure flawless execution
- Ensure delivery meets strategic intent, timelines, budget, and defined SLAs. Anticipate risks, solve problems proactively, and navigate ambiguity with confidence and clarity
- Model gold-standard client partnership, communication, and operational excellence. Contribute to raising the bar on team capability, confidence, and strategic thinking.Lead or co-lead strategic initiatives that improve Client Services workflows, processes, SLAs, tools, and culture.
- Support Client Services leadership in fostering a culture of excellence, trust, empathy, and ambition
You'll need to have:
- 7+ years of experience in client services, account management, project leadership, or integrated production within a media or agency environment
- Proven success leading large-scale, complex, cross-platform media partnerships with international clients and global or regional productions
- Strong analytical capability with the ability to translate performance data into strategic insight
- Demonstrated ability to operate autonomously in fast-paced, ambiguous environments. Willingness and ability to travel when required.
- Calm, credible, and personable presence, even under pressure and tight deadlines with a growth mindset and a desire to continuously improve both personal performance and team effectiveness
If this sounds like you:
Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/professional
Life at Bloomberg is many things, but it’s never dull. We're a truly global business with a truly diverse workforce. We pride ourselves on being open, inclusive and collaborative, and provide a work environment that inspires our employees to be their best. We offer competitive compensation, comprehensive healthcare coverage, and programs to support you and your family through different life stages, from parental leave to generous retirement savings plans.
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