Bloomberg

Bloomberg ignites the power of information and technology to bring clarity to a sophisticated world. A global financial information and news leader that provides influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company delivers data, news and analytics through innovative technology and provides real time financial information to more than 325,000 subscribers globally.

In a career at Bloomberg, you will play a vital role in making it all happen. You will be joining a team of solution-finders, with a real passion for providing superb customer service in a fast-paced environment. Exciting. Surprising. Purposeful. Life at Bloomberg is many things, but it is never dull. We are a truly global business with a truly diverse workforce. We pride ourselves on being open, inclusive and collaborative — and in providing a work environment that encourages our employees to be their best.

What’s the role?

Are you passionate about working in financial markets and by the prospect of providing technical support for the world's leading financial professionals? If so, join the Enterprise Services Entry-level Technical Program, which is a key part of our Enterprise Services business. As an Enterprise Technical Services Representative, you have two critical focus areas: to provide superb customer service to a broad range of clients and ensure that you achieve a deep understanding of Bloomberg’s many Enterprise Product offerings.

You will be exposed and responsible for answering a wide range of questions across Bloomberg Data, Connectivity, Integration and Real-Time market data offerings. The position includes assisting fast-paced clients operating in Capital Markets, Asset Management and Financial Services and working with them to understand how they are using Bloomberg’s Enterprise Data products. Moreover, as automation continues to grow in the industry, we are adapting to understand our clients’ technological needs. We tackle our clients’ software and data needs, we understand how it relates to their workflows and evolving business growth. Working with critical information and highly sophisticated tools, we enable our clients to leverage the full power of Bloomberg Data.

Who you are:

You come to work with a purpose, are curious and take pride in being customer service driven. You love being part of a team where clients count on you every day, and you challenge and support your colleagues to innovate, learn and deliver the best service possible.

What's in it for you?

We provide all new hires a 12-week long training program, which covers:  an introduction to Bloomberg products and services, knowledge of our client needs, a broader insight into global financial markets and the process and tools to analyse and troubleshoot Bloomberg Data for our most critical users. You'll never stop learning...we'll invest in your career, and coupled with our unrivalled approach we will help you expand your skills and opportunities; this is a great chance to get in on the ground and learn the intricacies of how data powers the world of finance. You will join a premier cohort on a dedicated training plan that will expose you to all the detail you need to excel in your role along with the opportunity to be involved in mentoring, quality control and idea generation. Following this you will be able to join our Enterprise Data Technical Support team.

Enterprise Data Technical Support Team

This team handles a large volume of tickets for some of Bloomberg’s most sensitive and critical clients who take our data into internal and third-party applications to make vital market decisions. Excellent Customer Service, accuracy and speed are your primary tools as the face of Bloomberg’s Enterprise Data Business. We will focus on your training and understanding of our processes which will give you the tools to make an impact with some of the best firms in the market. You will perform thorough troubleshooting to pinpoint the root cause and if needed, you’ll escalate the issue internally with other technical groups. You will have the opportunity to champion your career across the company or further develop your technical skills within Enterprise Services. Our alumni have an array of successful career paths including Senior Client Service Roles, Sales, Enterprise Technology Services, Finance and Engineering.

You’ll need to have:

- Up to 3 years of technical client services experience, ideally in financial services

- A demonstrated interest in Finance, Technology, Computer Science and/or systems information.

- Ability and desire to provide outstanding customer service to clients through live, interactive media (e.g. video calling, phone, messaging, etc.)

- Desire to develop skills and experience in customer service in a fast-moving FinTech environment

- Multi-tasking and problem-solving skills as well as an ability to work independently and as part of a larger global team

- A Passion for continuous learning across various areas (i.e. technology, financial markets)

- Ability to learn new technologies on the job and absorb new information quickly

We’d love to see:

- Bachelor's degree or equivalent experience

- A basic understanding of market data and associated financial instruments

- Awareness of data management, privacy and network connectivity.

- A basic conceptual understanding of Web Services and REST API's

- Ability to work within highly connected and software-based systems

- Spanish and Italian Language skills would be a plus.

You'll need to be able to:

- Start full time work by March 2025

- Legally work full-time and will not require visa sponsorship now or in the future

- Occasionally work weekends or on a bank holiday (weekday off in lieu)