Bloomberg

Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And, to ensure the best experience for our 20,000+ employees across 176 offices globally, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are.

Our Bloomberg On-Site Support (BOS) teams work with urgency to provide 24/7 on-site technical solutions to Bloomberg’s internal and external customers in more than 75 countries. Our customers rely on our technology and the support that we provide to be able to do their jobs in a dynamic, demanding, technology-focused environment. The team are all highly skilled specialists who are able to assist with all Bloomberg hardware (PCs, biometric devices, routers), software and networking infrastructure. We are a one-stop shop of on-site support and do not leave until the job is done.

What’s the role?

You operate as a Technical Account Manager when you are on-site and make valuable contributions to our customers because of your expertise within Bloomberg working closely with other Enterprise Technology teams. You pride yourself in offering top-notch customer solution focused service by being able to understand and pre-empt needs as well as deliver personal, on-the-ground value, and assistance spotting gaps and implementing changes. You are the calm voice and cool head in a fast-paced environment, but you understand urgency, work hard, have commercial acumen and are customer service driven. Our customers internally and externally count on you daily. Our team is tight, but our culture is wide open, just like our spaces. We challenge and support each other.

We'll trust you to:

- Flexibly support internal and external customer technical needs to resolution

- Troubleshoot technical issues (desktop, network connectivity, etc.) both in the customer’s environment (onsite) as well as remotely

- Deliver an extraordinary level of customer service under pressure, whilst maintaining focus on solving the issue

- Accurately detail fixing steps and resolutions using our proprietary ticketing system

You'll need to have:

- Demonstrated experience in helpdesk, desktop support or technical support within an enterprise environment

- Extensive experience working with PC software/hardware, networking devices, Windows OS

- Exposure to networking technology (networking hardware, TCP/IP, LAN, and WAN)

- Experience in data center infrastructure management

- Excellent interpersonal and customer-facing skills

- Strong communication skills in English and Chinese

- Willingness to travel to customer sites to provide onsite support as needed

- Flexible coverage schedule to accommodate occasional evening, weekend work (time off in lieu)

We'd love to see:

- Professional Certifications (CDCP, CCNA, AWS, etc)

If this sounds like you:

Apply if you think we’re a good match. We’ll get in touch with you to let you know the next steps but in the meantime feel free to browse this: https://www.bloomberg.com/professional/